Frequently Asked Questions

If you’re new to The Luxury Club or have a question about how it all works, you’ll likely find the answer below. If not, feel free to get in touch.

How do I enter a competition?

Simply browse our live competitions, select the one you’d like to enter, and choose how many tickets you want to buy. Each ticket increases your chances of winning.

Do I need to create an account?

Yes, you’ll need to register for an account to manage your entries and receive notifications if you win. Creating an account is quick and easy — and we’ll never share your details.

How is the winner chosen?

All winners are selected at random using a secure and transparent process. Each draw takes place when the competition ends or the ticket limit is reached — whichever comes first.

Is there a limit to how many tickets I can buy?

Yes. Each competition may have a limit on how many tickets each person can purchase, which will be clearly stated on the product page.

Can I see past winners?

Yes — visit our Winners page to see previous prize draws and their lucky winners. Every winner is real, and every prize is guaranteed.

How do I know this is legitimate?

We operate from the UK under a transparent and fair system. Each competition is limited to a set number of tickets, and a winner is always drawn. We never extend competitions, and your personal data is handled securely.

Do you store my payment details?

No. All payments are processed securely through trusted third-party providers. We never see or store your card details.

Can I get a refund?

All ticket sales are final and non-refundable, except in cases where a competition is cancelled. Please refer to our Terms & Conditions for more details.

Where can I contact you?

If you have any other questions, please visit our Contact page. We’re happy to help.